At Sundar Homes Service and Trading, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase of products or services from us, we are here to help. Please review our Return Policy below:

Products Eligible for Return:

  • Unused and undamaged products purchased through our e-commerce platform, including wallpapers and digital locks, are eligible for return within [insert number] days from the date of delivery.
  • For products that require installation, such as digital locks, they must be returned in their original packaging and condition, with all accessories included.

Products Not Eligible for Return:

  • Customized or made-to-order products, such as modular kitchen components, that have been specially designed or manufactured according to your specifications are not eligible for return unless they are found to be defective or damaged upon delivery.
  • Products that have been used, installed, or altered in any way after delivery are not eligible for return.

Return Process:

  • To initiate a return, please contact our customer service team at [insert contact information] within the specified return period to request a Return Authorization (RA) number.
  • Once you have received your RA number, securely package the product(s) and include the RA number on the outside of the package.
  • Return the product(s) to the address provided by our customer service team, using a trackable shipping method to ensure safe and timely delivery.

Refund or Exchange:

  • Upon receipt and inspection of the returned product(s), we will process your refund or exchange based on the following:
  • Refund: If the returned product(s) meet our return criteria, we will issue a refund to the original payment method used for the purchase, excluding any shipping or handling fees.
  • Refund Timeline:
  • If the returned product(s) meet our return criteria, we will issue a refund to the original payment method within the following timeframe:
  • Return Receipt & Inspection – Within 2-3 business days of receiving the returned product(s), we will inspect them to ensure they meet our return criteria.
  • Refund Processing – After inspection approval, we will initiate the refund process within 5-7 business days. This refund will exclude any shipping or handling fees.
  • Payment Reflection – Depending on your bank or payment provider, the refund should reflect in your account within 7-10 business days after initiation.
  • In total, please allow up to 20 business days from the date we receive your return for the refund to reflect in your account.
  • If any delays occur, we will keep you informed throughout the process.
  • Exchange: If you request an exchange for a different product, we will process the exchange once the returned product(s) have been received and inspected.

Shipping Costs:

  • Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or if the product(s) are found to be defective or damaged upon delivery.

Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately upon receipt. We will arrange for a replacement or refund, as appropriate, at no additional cost to you.

Contact Information:

  • If you have any questions, concerns, or require assistance with a return, please contact our customer service team at [insert contact information].

Amendments:

  • Sundar Homes Service and Trading reserves the right to amend or update this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from Sundar Homes Service and Trading or using our services, you acknowledge that you have read, understood, and agreed to this Return Policy.